Website: https://novasubs.in
Last Updated: October 3, 2026
NovaSubs offers software subscriptions and digital products delivered electronically through email or download links. Physical shipping and physical returns do not apply to these products.
Refund requests are reviewed according to the product description, order status, applicable purchase terms, and relevant consumer protection laws.
You may contact us to request a refund review in circumstances such as:
A payment was completed but the order was not processed.
The same purchase was charged more than once.
A purchased product was not delivered.
The delivered product materially differs from its advertised description.
A technical or access issue cannot reasonably be resolved.
A refund is otherwise required under applicable law.
Each request will be reviewed based on the available order information and circumstances.
If you experience a problem with a download link, product access, installation, or activation, please contact our support team before assuming that the purchase cannot be fulfilled.
We may request the order reference, purchase email, product name, and a description of the issue to investigate and provide appropriate assistance.
Where reasonable, we may provide troubleshooting instructions, corrected delivery information, or replacement access.
Refund eligibility may depend on whether the product has been delivered, activated, or used, the nature of the issue, and the terms disclosed before purchase.
A change of mind or device incompatibility may not automatically qualify for a refund. However, nothing in this policy removes any consumer rights or remedies that cannot legally be excluded.
Please email shadowreality.11@gmail.com and include:
Order or transaction reference.
Email address used during purchase.
Product or subscription purchased.
Description of the issue.
Relevant supporting information, if available.
We aim to acknowledge requests within 24–48 business hours. Resolution and refund processing times may vary.
Approved refunds will generally be processed through the original payment method where reasonably possible. The time taken for the amount to appear in your account depends on the payment provider or financial institution.
NovaSubs
Website: https://novasubs.in
Email: shadowreality.11@gmail.com